Shipping and return policies for Hollow & Akimbo
- Shipping Info
We ship all orders via USPS.
CD orders within the US will ship via USPS First Class Package Mail.
VINYL orders within the US will ship via USPS Priority Mail.
All orders outside the US will ship via USPS First Class International Package Mail.
Most US orders should take no longer then five (5) business days from ship-out to delivery. International orders vary from one business week up to three business weeks (15 business days) due to distance and customs policies unique to each international destination.
Your items will typically ship-out within 48 hours after placing your order, but please read on as there are of course exceptions to this rule. Orders only ship-out Monday through Friday, except for all major holidays. Orders placed over the the weekend, starting on Friday, will not ship till the following Monday. Pre-orders will ship-out as noted on the product page. Please Note - any other products ordered in conjunction with a pre-order item will NOT ship-out until the pre-order ship-out date!
If you feel your order has been lost, dropped, or canceled - as it has not arrived in a timely fashion, please contact us via email at firstname.lastname@example.org or by using the contact form by clicking on the link in the lower right-hand corner marked "Contact Hollow & Akimbo".
- Return Policy
DAMAGED VINYL JACKETS: We ship all our records in sturdy cardboard mailers, with additional eco-friendly void fill to do our best to make sure your record arrives to you in the best aesthetic state possible. That said, rough transit by the postal system can cause the vinyl to shift within the jacket itself, ultimately leading to spine splits and dinged corners. If the aesthetics of the record jacket itself are important to you, while we understand, please note WE WILL NOT REPLACE DAMAGED RECORD JACKETS. If the aesthetics of your record jacket are that important to you, we strongly urge you to buy local! Apologies if this seems harsh, but we simply can't guarantee your vinyl will arrive in flawless condition via mail-order, and buying locally will both guarantee the aesthetics of your record jacket and also just seems like the common sense solution anyway.
If for some other reason your order arrives defective, 'cause we know there would be no other reason to return such lovely music, please return the defective item within 10 business days to the following address and make sure to include a note stating the reason for the return and an address which we can ship a brand new shiny right-off-the-line replacement to.
Hollow & Akimbo
c/o Quite Scientific Records
323 Spring Street
Saline, MI 48176